All Episodes
Displaying 1 - 17 of 17 in total
The Amazon Connect Podcast - Ep.17 - Amazon Connect Health with Sunil Menon
Most companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reve...
The Amazon Connect Podcast - Ep.16 - How Are Customers Adopting AI w/ Connie Workman Watkins!
Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations c...
The Amazon Connect Podcast - Ep.15 - Amazon.com Contact Centres! What can we learn from them?
Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolution...
The Amazon Connect Podcast - Ep.14 - All 30+ Features From re:Invent Explained!
In this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new fe...
The Amazon Connect Podcast - Ep.13 - re:invent! Flows!! ai Agents!!!
Join Marc, Doug and special guest Keith Ramsdell in the latest episode of the Amazon Connect Podcast! Explore the cutting-edge advancements in AI-driven contact center...
The Amazon Connect Podcast - Ep.12 - Pre:invent!
In this pre-re:Invent episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski set the stage for the upcoming event by exploring the latest advance...
The Amazon Connect podcast - Ep 11 - Cases, Guides, Tasks and A Whole Lot More
In Episode 13 of the Amazon Connect Podcast, hosts Marc Rudkowski, Douglas Park, and Clyde Logue explore the transformative power of Cases and Step-by-Step Guides in m...
The Amazon Connect Podcast - Ep 10 - Marc Dreams About Salesforce
Join us for a special 10th episode of the Amazon Connect podcast, where it's Marc Rudkowski's time to shine! Dive into Marc's deep expertise as he shares insights from...
The Amazon Connect Podcast - Ep 9 - Partners! Do you need one? Yes, you do!
In this episode of The Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park welcome Yasser El-Hagan, founder and CEO of Pronetx, to discuss the latest updates...
The Amazon Connect Podcast - Ep 8 - Telephony! Telco! Carrier! A key differentiator
Join Marc, Doug and their very very very special guest, Nelson Martinez. Nelson is the embodiment of Customer Obssession. The team dive into the world of telecommunica...
The Amazon Connect Podcast - Ep 7 - Applied AI in Customer Experience
Join hosts Marc and Doug in Episode 7 of The Amazon Connect Podcast, "Can I Believe It?", as they dive into the latest innovations in generative AI and its impact on t...
The Amazon Connect Podcast - Ep 6 - How to begin your journey to the cloud!
Join Marc Rudkowski and Douglas Park as they dive into the world of Amazon Connect with special guest Jeremy Puent, Principal Specialised Solution Architect for Amazon...
The Amazon Connect Podcast - Ep 5 - Let's take a good look at the Agent Workspace!
In this episode, Marc and Doug welcome Sheila, a Principal Product Manager at AWS, to discuss the latest features and innovations in Amazon Connect. They explore the e...
The Amazon Connect Podcast - Ep 4 - We're going outbound!!!
Join us on the Amazon Connect podcast as we unlock the secrets of outbound campaign success with industry experts Anjan Mukherjee, Marc Rudkowski, and Douglas Park. Di...
The Amazon Connect Podcast - Ep 3 - Let's Go Deep On QinConnect
In this episode of the Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park delve into the transformative role of AI in enhancing customer service. They discu...
The Amazon Connect Podcast - Ep 2 - Amazon Connect: Innovations and Insights
Exploring the Latest in Amazon Connect: Innovations and InsightsDescription: Join hosts Marc Rudkowski and Douglas Park as they dive into the latest updates in Amazon ...
The Amazon Connect Podcast - Ep 1 - Let's Go!
The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon ...
