Information and Insight into what's new, and why it matters, with Amazon Connect.
Latest Episodes
The Amazon Connect Podcast - Ep.25 - Be the 5%! w/Hannah Bloking and Brian Dawson
https://aws.amazon.com/blogs/contact-center/be-the-5-what-we-learned-by-shipping-ai-at-scale/ Most AI projects fail for the same reason: teams start with the technolog...
The Amazon Connect Podcast - Ep.24 - The Latest with Elias Sayigh
Amazon Connect’s New Real-Time Tools for Smarter Contact Centers Amazon Connect is expanding how contact centers report, route work, and manage their teams. In this ep...
The Amazon Connect Podcast - Ep.23 - How do we use customer feedback w/ Abhishek Pandey
https://aws.amazon.com/blogs/contact-center/failure-didnt-lose-your-customers-mediocrity-did/ https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution...
The Amazon Connect Podcast - Ep.22 - Where have we/I been?
A small explanatory video before the onslaught of new content
The Amazon Connect Podcast - Ep.21 - What have you just missed?
Deflection is Dead. Resolution is King. by Pasquale DeMaio https://aws.amazon.com/blogs/contact-center/deflection-is-dead-resolution-is-king/ Discover the latest brea...
