Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
Recommended Episode
The Amazon Connect Podcast - Ep 1 - Let's Go!
The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon ...
Latest Episodes
The Amazon Connect Podcast - Ep.17 - Amazon Connect Health with Sunil Menon
Most companies struggle to bring AI-driven healthcare solutions to life — but Amazon Connect Health is changing the game. In this episode, Sunil Menon joins us to reve...
The Amazon Connect Podcast - Ep.16 - How Are Customers Adopting AI w/ Connie Workman Watkins!
Join Douglas, Marc, and special guest Connie Workman Watkins as they explore the latest AWS Connect updates and strategic AI integrations. Discover how organizations c...
The Amazon Connect Podcast - Ep.15 - Amazon.com Contact Centres! What can we learn from them?
Join Marc Rudkowski, Douglas Park and, special guest, Adrian Morgan as they delve into the world of Amazon Connect, exploring its unique features and how it revolution...
The Amazon Connect Podcast - Ep.14 - All 30+ Features From re:Invent Explained!
In this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new fe...
The Amazon Connect Podcast - Ep.13 - re:invent! Flows!! ai Agents!!!
Join Marc, Doug and special guest Keith Ramsdell in the latest episode of the Amazon Connect Podcast! Explore the cutting-edge advancements in AI-driven contact center...
