Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
Recommended Episode
The Amazon Connect Podcast - Ep 1 - Let's Go!
The very first episode! Marc and Doug give an overview of why this podcast exists, what they hope to acheive and talk about some of the key differentiators for Amazon ...
Latest Episodes
The Amazon Connect Podcast - Ep.7 - Applied AI in Customer Experience
Join hosts Marc and Doug in Episode 7 of The Amazon Connect Podcast, "Can I Believe It?", as they dive into the latest innovations in generative AI and its impact on t...
The Amazon Connect Podcast - Ep 6 - How to begin your journey to the cloud!
Join Marc Rudkowski and Douglas Park as they dive into the world of Amazon Connect with special guest Jeremy Puent, Principal Specialised Solution Architect for Amazon...
The Amazon Connect Podcast - Ep 5 - Let's take a good look at the Agent Workspace!
In this episode, Marc and Doug welcome Sheila, a Principal Product Manager at AWS, to discuss the latest features and innovations in Amazon Connect. They explore the e...
The Amazon Connect Podcast - Ep 4 - We're going outbound!!!
Join us on the Amazon Connect podcast as we unlock the secrets of outbound campaign success with industry experts Anjan Mukherjee, Marc Rudkowski, and Douglas Park. Di...
The Amazon Connect Podcast - Ep 3 - Let's Go Deep On QinConnect
In this episode of the Amazon Connect Podcast, hosts Marc Rudkowski and Douglas Park delve into the transformative role of AI in enhancing customer service. They discu...
